Terms & Conditions / FAQ
Want a
Refund
Can I get a refund?
Refunds will only be made if all ski runs are closed
How do I get a refund?
Return gear before 10.00am on the same day for refund
Why do you need to know my weight and height?
This information is critical in order for us to accurately set up the release point of the ski bindings according to the manufacturers’ recommendations.
Gear
Who is responsible for the gear?
You are responsible for all the gear you have hired
How do I protect my gear?
Never leave gear unattended. But you can mix yours with other skiers in your group
Can I pick up my rentals the day before?
Yes – Pick-up your equipment after 4 pm the day before your first rental day and avoid the morning rush.
Can I reserve a specific type of ski or snowboard?
We’ll do our best to meet your equipment requirements
Do you offer ski clothing and accessories?
Yes we do. If you are completely new to the sport you may want to consider renting a ski jacket and pants to keep you warm and dry. We also advise you rent a Helmet for safety.
Suitable Socks
Bring suitable socks with you that you will ski in.
What identification must I bring when I pick up my rentals?
You must bring photo ID, and pay for gear at the time of hire
Damage
What should I not do with the gear?
Do not ski or board on anything other than snow – this is wilful damage
Safety
How can I be safe on the mountain?
You must follow all mountain signage, and stay on marked trails
Look after your skin while on the snow
Don’t forget to wear sunblock
Returns
Can I return any equipment to Turangi Ski?
Make sure you return only gear hired from Turangi Ski
Still need help?
For any other questions, please email us at turangiski10@gmail.com or call us on 07 387 8658
